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What Governs Your Account on capyspins

Everything you do on capyspins — from funding your wallet with PayPal or Venmo to placing a same-game parlay on an NFL matchup — operates under these terms and the laws of your eligible state.

State-by-state eligibilityPayPal, Venmo, Play+ coveredAccount-level data rightsUS identity verificationPolicy contact on file
capyspins What Governs Your Account on capyspins
POLICY CONTACT PATHS

How to Reach Us on Legal Matters

If you have a question about how our terms apply to your account, a data request, or a dispute about a transaction, our support team handles all three. You can reach us through live chat inside your account dashboard, by email using the address listed in the Contact section of your account settings, or through the in-app message thread on mobile. Legal and privacy requests receive a written response, and we keep a record of all correspondence tied to your account ID.

Team online

Live Chat

Open your account dashboard and tap the chat icon. Available for account questions, policy clarifications, and transaction disputes through the same session.

Email Support

Send legal, data, or privacy requests to the email address shown under Contact in your account settings. Written responses are logged against your account ID.

In-App Message

On mobile, open the Help tab to start a message thread. Useful for uploading verification documents or following up on a policy dispute from your phone.

ACCOUNT SECURITY STANDARDS

How We Protect Data and Account Integrity

Your account security and data handling are built around a few straightforward practices. We use SSL encryption across every page, so your PayPal credentials, Venmo transfer details, and Play+ card data are protected in transit. Identity verification is required before your first withdrawal — you'll upload a government-issued ID through your account dashboard, and our team reviews it before funds clear. We do not sell your personal information to third parties. If you want to know what data we hold on you, you can request a summary through the email channel listed in your account settings; we respond in writing.

SSL Encryption

Every page and transaction — including PayPal deposits and Venmo withdrawals — is encrypted in transit. Your credentials are never sent or stored in plain text on our servers.

Identity Verification

Before your first withdrawal clears, you upload a government-issued ID via the dashboard. Our team reviews it manually; this step protects your account from unauthorized access.

Data Retention Policy

Transaction records, including Play+ prepaid card history, are kept in line with standard financial compliance schedules. You can request a copy of your data through account settings.

Cookie and Tracking Controls

We use cookies to keep your session active and remember your wallet preferences. You can manage cookie settings from your browser or the privacy panel inside your account.

Legal Questions We Hear Most

These are the policy and rights questions we see most often from account holders in eligible US states. Each answer is specific to how capyspins actually operates — not generic legal boilerplate.

Access depends entirely on your state's laws. We are available where local law permits; you'll be notified during registration if your state is not currently eligible.

We log the transaction amount, timestamp, and reference ID for every PayPal or Venmo transfer. We do not store your full payment credentials; those stay with the payment provider.

Email the address listed in your account settings with the subject line 'Data Request.' We'll respond in writing with a summary of your account data and transaction history.

Yes. Submit a deletion request via email or live chat. Some transaction records may be retained for financial compliance purposes even after account closure, as required by law.

Contact support first — live chat or email. We review transaction logs and respond in writing. If the issue is unresolved, our terms outline the escalation path available to you.

Play+ transactions are subject to both our account terms and the cardholder agreement issued by the bank behind your Play+ card. We'll direct you to both documents on request.
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Legal

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.